Flight Overbooking? Get your denied boarding refund!

Overbooking is the English technical term to indicate denied boarding. Translated in less technical terms means: disappointment and so much bitterness because they prevented you from leaving.
This is the standard situation: the passenger has regularly booked the flight ticket, checked in online or at the airport and is ready at the gate on time. Despite this, he is not boarded on the aircraft. The passenger remains "on foot" because he is prevented from boarding on the aircraft, forced to experience the frustration of a denied boarding.

If you are a person who travels a lot for work or pleasure, you will be already aware of overbooking problems and maybe you have also found yourself living directly the disappointment of staying out of the hatch.

Flight overbooking is not only an injustice to passengers, it also means creating both work and personal inconveniences.
Denied boarding on a flight may result, for example as a property damage, linked to a failure to conclude a deal or loss of working hours, causing prevented access on the aircraft. Even when there is a direct loss of money, the flight overbooking can spoil a holiday, reducing the number of stays and overnight stays planned for the long-awaited relaxing trip. A real injustice.

Fortunately, the airlines companies are also obliged by law to refund passengers, which are responsible for the refund of tickets overbooking and monetary refund through a long process.


Before talking about flight refund for Denied Boarding, why does the flight overbooking occur?

Many airlines companies often open ticket sales in greater numbers than the actual availability of seats on the aircraft. And this happens not only to low-cost companies such as Ryanair, Vueling, Transavia or Wizzair, but also to national companies with significantly higher and cheaper ticket prices.

More than due to miscalculations, this happens because of a lack of control in the sale of flight tickets that occurs, generally, during promotional periods or when Special Offers are launched by airlines companies or travel agencies.


What should we do in case of denied boarding on domestic or international scheduled flights?

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Once the situation of overbooking has been established, the airline companies employees have the duty to make an appeal to the volunteers present at the gate, addressing any passengers willing to give up their seats on the aircraft, in exchange of some benefits. A seemingly democratic procedure that does not avoid disappointing those who travel and want to reach their destination as soon as possible.

If the seats that are vacated are enough to bring the number of passengers back into the limit, the state of flight overbooking will be resolved positively. If there are no passengers who deliberately choose not to get in the vehicle, the last of the boarding line will be forced to stay on the ground.

How to get refund for overbooking?

The passenger who voluntarily gives the reservation up is entitled to the benefits to be agreed with the airline company as well as to choose between:

  • refund of flight ticket within one week;
  • boarding on an alternative flight (right of Re-Routing) departing as soon as possible or at a later date to your liking, depending on the availability of seats.

The non-consenting passenger who is not allowed to board on the previously purchased flight is even more protected by law and will be entitled to:

  • financial compensation for flight overbooking;
  • refund of the ticket or boarding on an alternative flight (right of R) departing as soon as possible or at a later date to your liking, depending on the seats availability;
  • assistance at the airport.

Detailed statement on the kind of flight compensation expected for Denied Boarding

What does overbooking refund mean?

Compensation for overbooking means financial compensation to the passenger, through a fixed amount relating to the air route and the distance in km:

  • 250 € for all sections less than or equal to 1,500 km;
  • 400 € for all intra-community routes over 1,500 km and for all other routes between 1,500 and 3,500 km;
  • 600 € for the routes not included in those indicated above.

What does passenger assistance mean?

Assistance is understood as the whole, free of charge, of:

  • meals and drinks;
  • overnight stays at the hotel according to the length of the waiting period;
  • transfers from the airport to the place of accommodation and vice versa;
  • two phone calls or fax or e-mail messages.

Refitted flight after Denied Boarding for overbooking

  • If the airline company offers Re-Routing on an alternative flight to its final destination with a maximum delay of 2, 3 or 4 hours (respectively for connections up to 1,500, 3,500 or more than 3,500 km), the compensation may be reduced by 50%.
  • If you agree to travel in a lower class than that for which you booked, the company must refund you from 30 to 75% of the ticket price (depending on the distance in km).

If your rights have not been recognized, if the travel agency from which you bought the ticket left you alone, or if you need free advice, contact industry specialists who defend passengers.
The staff of No Problem Flights can refund you that money you are entitled to by law quickly and for free, fill out the form and find out immediately what compensation for overbooking problems you are entitled to.