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Reg. CE 261/04
Overbooking is the English technical term to indicate denied boarding. Translated in less technical terms means: disappointment and so much bitterness because they prevented you from leaving.
This is the standard situation: the passenger has regularly booked the flight ticket, checked in online or at the airport and is ready at the gate on time. Despite this, he is not boarded on the aircraft. The passenger remains "on foot" because he is prevented from boarding on the aircraft, forced to experience the frustration of a denied boarding.
If you are a person who travels a lot for work or pleasure, you will be already aware of overbooking problems and maybe you have also found yourself living directly the disappointment of staying out of the hatch.
Flight overbooking is not only an injustice to passengers, it also means creating both work and personal inconveniences.
Denied boarding on a flight may result, for example as a property damage, linked to a failure to conclude a deal or loss of working hours, causing prevented access on the aircraft. Even when there is a direct loss of money, the flight overbooking can spoil a holiday, reducing the number of stays and overnight stays planned for the long-awaited relaxing trip. A real injustice.
Fortunately, the airlines companies are also obliged by law to refund passengers, which are responsible for the refund of tickets overbooking and monetary refund through a long process.
Many airlines companies often open ticket sales in greater numbers than the actual availability of seats on the aircraft. And this happens not only to low-cost companies such as Ryanair, Vueling, Transavia or Wizzair, but also to national companies with significantly higher and cheaper ticket prices.
More than due to miscalculations, this happens because of a lack of control in the sale of flight tickets that occurs, generally, during promotional periods or when Special Offers are launched by airlines companies or travel agencies.
Once the situation of overbooking has been established, the airline companies employees have the duty to make an appeal to the volunteers present at the gate, addressing any passengers willing to give up their seats on the aircraft, in exchange of some benefits. A seemingly democratic procedure that does not avoid disappointing those who travel and want to reach their destination as soon as possible.
If the seats that are vacated are enough to bring the number of passengers back into the limit, the state of flight overbooking will be resolved positively. If there are no passengers who deliberately choose not to get in the vehicle, the last of the boarding line will be forced to stay on the ground.
The passenger who voluntarily gives the reservation up is entitled to the benefits to be agreed with the airline company as well as to choose between:
The non-consenting passenger who is not allowed to board on the previously purchased flight is even more protected by law and will be entitled to:
Compensation for overbooking means financial compensation to the passenger, through a fixed amount relating to the air route and the distance in km:
Assistance is understood as the whole, free of charge, of:
If your rights have not been recognized, if the travel agency from which you bought the ticket left you alone, or if you need free advice, contact industry specialists who defend passengers.
The staff of No Problem Flights can refund you that money you are entitled to by law quickly and for free, fill out the form and find out immediately what compensation for overbooking problems you are entitled to.
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