We consider appropriate, in order to offer an absolute transparency, to list contract terms and conditions of the service we make with passion. We believe that sharing with you all useful information related to the service use conditions we offer it's a necessary element of our work. In any case it is important that our customers engage themselves to read the described indications in order to facilitate our work and supply us every useful mean in order to get a common goal. Therefore read carefully following instructions, in order to know which will be our and also your duties when our mediation is required. The possibility to get a refund of the flight ticket, both for deleted flights, delayed flights or overbooking cases, it's your desire ad our priority. We start with the right foot, we fly together towards the success!

Art. 1. Contract's subject and offered services from www.noproblemflights.it

1. noproblemflights.it is a domain owned by No Problem Flights S.r.l. VAT number 07750660727 and number of registration REA BA-579467 at the Chamber of Commerce in Bari.
2. Supplied services introduction on the website www.noproblemflights.it (or on the other related pages), in particular the tool to calculate the monetary compensation "CHECK YOUR ADDRESS", doesn't represent a binding offer to complete the contract.
3. No Problem Flights S.r.l, even by means of the website www.noproblemflights.it, takes care of inquiring a punctual application of the European Regulation n. 261/04 (or of any other normative on passenger's rights in effect and relevant to the flight trip that is the subject of your claim), based on and in conformity with the included dispositions, airline companies could be forced to pay a "monetary compensation" and/or a refund for you.
4. The air carrier is not required to pay the monetary compensation, if he can show that flight's cancellation or delay is due to unusual situations that could have not been avoided even taking appropriate measures.
5. No Problem Flights S.r.l. will take care - on your behalf - of the claim's submission for the request, in extrajudicial dispute to the airline companies of the foreseen "monetary compensation", as well as all related activity included the eventual proposition of a judicial claim towards the carrier forced to pay mentioned compensation and every other amount due to as refund or damage compensation. This request will not include the possibility for you, to ask for new payment requests towards airline companies as, for example, the lost of opportunities and/or other damages caused by transportation's contract.

Art. 2. Contract's conclusion

1. By accepting contract's terms and conditions and by sending the form "REQUEST YOUR REFUND IMMEDIATELY", you ask to No Problem Flights S.r.l. (owner of the domain www.noproblemflights.it) a binding inquiry for the conclusion of a delegation contract to make a complaint (and of all the related activity, including the eventual proposition of a judicial claim), in order to get the monetary compensation, eventually due pursuant to the European Regulation n.261/04 or of each other rule on passenger's rights in force and applicable to the flight trip subject of your complaint.
2. No Problem Flights S.r.l. reserves the right to accept the task only after checking the existence of the included conditions in the European Regulation n.261/04 (or of each other rights rules of the passenger in force and applicable to the flight trip subject of your claim) and by the documentation receipt requested to arrange the claim.

Art.3. Costs and Payment

1. In all cases of achievement of the requested "monetary compensation" (or of a part of it), after the conclusion of this agreement, to No Problem Flights S.r.l. will be due, as a refund for the supported charges, a commission of 25% (VAT included) of the paid amount by the airline company
2. In case the claim to get "the monetary compensation" is considered unsuccessful, no refund and /or charges compensation will be due to No Problem Flights S.r.l. for the performed activity.
3. No interest can be requested for the included period between the received payment by the airline company and related payment made by No Problem Flights S.r.l. for You.
4. All payments will be made in Euro and through the use of bank transfer (SEPA).

Art. 4 Passenger's duties and rights

1. By accepting contact's terms and conditions and by sending the form "REQUEST YOUR REFUND IMMEDIATELY", and by signing the warrant that will be sent to you in order to go on with the practise, you are forced:

• to supply all the requested documentation in order to prepare a correct claim;
• to communicate, in time, eventual data changes already in our possession and related to the claim;
• not to assign third parties to request the "monetary compensation", on your behalf, without the consent of No Problem Flights S.r.l.;
• to sign eventual discharge for your airline company in order to get the requested "monetary compensation";
• to sign the settlement for your airline company to get the requested "monetary compensation";
• authorize No Problem Flights S.r.l.; to credit on you bank account the "monetary compensation" received by the airline company and, later, to credit it on your bank account net of commissions as reported on art. 3.1.);
• to remit, in case of payment of the "monetary compensation", by the airline company directly regarding you, the commission due to No Problem Flights S.r.l. pursuant to the previous art. 3.1).

2. By accepting contact's terms and conditions and by sending the form "REQUEST YOUR REFUND IMMEDIATELY", and by signing the warrant, in addition, you agree that No Problem Flights S.r.l. doesn't accept travel vouchers and/or other similar services as refund and that this kind of offers, by the airline companies, will be considered as rejection of the due monetary compensation.
3. By accepting contact's terms and conditions and by sending the form "REQUEST YOUR REFUND IMMEDIATELY", and by signing the warrant, you guarantee that no claim procedure has been assigned to a third part and that no legal dispute, with the same subject, is being prepared or is outstanding towards the airline company.
4. In case of multiple request, related to passengers (family and not), you undertake to supply to No Problem Flights S.r.l. all necessary data and documents to complete the task, as well as to inform in time all passengers behalf of which you sent the request for eventual communications addressed to them by No Problem Flights S.r.l. or by the airline company.

Art. 5 Duties and obligations of No Problem Flights S.r.l. simplified

1. No Problem Flights S.r.l., before accepting officially the task by means of the warrant sent to be signed following reported procedures, undertakes and is forced:

• to check the existence of the conditions to make a claim pursuant to the European Regulation n. 261/04 (or of each other rule on the passenger's right in force and applicable to the flight trip subject of your claim);
• to send, on your behalf, the "monetary compensation" request and all necessary documentation;
• to anticipate all management expenses of the claim;
• to mange the claim practice until the conclusion and the communications with the airline company;
• to credit on you bank account the "monetary compensation" got by the airline company net of the commission of art.3.1);
• not to request any compensation, commission or costs refund in case of unsuccessful claim.

Art. 6. Lawyer Assignment

1. If the extra judicial dispute is not enough to get the "monetary compensation" No Problem Flights S.r.l. - as authorised representative pursuant to art. 1387 of civil code and 77 of the Code of the Civil Procedure - will identify directly a lawyer in order to request, even through the legal action, the amount due to you as "monetary compensation", refund and/or damage compensation related to the flight as subject of the request
2. In case of legal action (towards the carrier obliged to pay "the monetary compensation), No Problem Flights S.r.l. will complete - always on your behalf pursuant to art 77 of the Code of the Civil Procedure and 1387 of the civil code - a warrant's contract directly with a own trusted lawyer. You will be specifically and clearly informed about this situation.
3. In all cases of lawyer's nomination, No Problem Flights S.r.l. will support the costs (included the one for the commencement for the proceeding and for the expertises of the designed lawyer), that will be on charge of No Problem Flights S.r.l. even when the legal actions will be unsuccessful as well as eventual ordering payment of the opposing party costs.
4. In case of legal action (to be considered established with the writ of summons notification of the Airline Company that is a similar legal act) you undertake to supply to the designed lawyer every useful information for the good resolution of the summon authorizing, by now, No Problem Flights S.r.l. to settle a dispute, to collect amounts and receipts on your behalf and reporting, pursuant to art. 1188 c.c, la No Problem Flights S.r.l. as the only payment receiver and exempting by now, the airline Company by each responsibility in order to distribute all received amounts by our society.

Art. 7 Contract's duration and conclusion

1. This contract will be considered concluded after that, getting the compensation request by the airline company, you have received the payment pursuant to the previous art. 3) that is when we communicate to you:
   • the missing of requested conditions of the European Regulations n.261/04 (or of each other rules on passengers right in force and applicable to your flight trip) to make the claim
   • the probable fail of additional extra judicial disputes and eventual legal actions (pursuant to the previous art.6) after the airline company refusal to pay the request of "monetary compensation";
   • the negative opinion of the designed lawyer about the continuation of the legal action.
2. In addition, this contract, can be concluded whenever by both parties with immediate effect, upon written communication.

Art. 8 Right of cancellation of the consumer

1. If you are the consumer, pursuant to art. 3 of the Legal Decree n. 206 of 2005, you have the right to conclude this contract, without any penalties and without explaining why, within fourteen days by the acceptance of this contract's Terms and Conditions and by sending your Form REQUEST YOUR REFUND IMMEDIATELY.
2. The conclusion right can be exercised by sending, within mentioned term, a communication with following modes - by registered mail, return receipt requested submitted to No Problem Flights S.r.l. based in Bari (70122 - Italy) in Via Roberto da Bari n.119 - e-mail addressed to info@noproblemflights.it.
3. If you communicate your cancellation after the recognition of the monetary compensation by the airline company, No Problem Flights S.r.l. will have the right to get the payment of previous art. 3.

Art. 9 Privacy

1. No Problem Flights S.r.l. will use your personal data in order to have the "monetary compensation" and/or every other eventual amount due to you as refund and/or compensation of the damage due in conformity with this agreement and respecting all current laws and applicable in the filed of Privacy and personal data Protection. Therefore, by accepting contact's terms and conditions and by sending the form "REQUEST YOUR REFUND IMMEDIATELY", and by signing the representative warrant, you will accept your data processing only for the use of this agreement and as specified in the Privacy Policy.

Art. 10. Applicable law and appropriate forum

1. We apply the italian law to this contract.
2. For each dispute related to this contract, the only appropriate Forum (with expressed exclusion of other eventual configurable) is the one of the Court of Bari, but the choice of No Problem Flights S.r.l. to recourse to each eventual competent pursuant to the law.
3. In case of contract's conclusion with a consumer, the appropriate Forum will be the one reported at the art. 63 of the Legislative Decree n. 206 of 2005.