Privacy Policy: No Problem Flights S.r.l.

Following a policy of transparency and accuracy, respecting the existing rules and in particular with reference to the European Regulation 2016/679 (later GDPR), No Problem Flights S.r.l. gives you some information referring to personal data processing in the course of services use with reference to and offered by our company.


Collected data will be processed by No Problem Flights S.r.l., with specific declaration of consent (by the person concerned at the moment of acceptance of the Terms and contract Conditions and form submission "REQUEST YOUR REFUND SOON" and by the delegation contract signature), for following purposes:

  • services supplied on the website (or on other pages linked to this one), in particular the software to calculate the monetary compensation;
  • complaint submission for the inquiry, extra-judicial settlements, to the airline companies of the foreseen "monetary compensation" and/or of every other eventual amount due to you as refund or compensation for damages following the suffered inconvenience, as well as all the related activity included the eventual submission of a judicial request towards the carrier obliged to pay mentioned compensation.

Your personal data will be processed for the needed period and anyway for a period not longer than five years in case of a judicial procedure.


We inform you that you are free to provide your personal data for above purposes. In any case we are forced to inform you that in case you refuse this provision we won't be able to continue with the purposes reported at point 1.


If the extrajudicial settlement (starting inquiry, ENAC complaint etc.) is not enough to get "the monetary compensation", all supplied data could be communicated to a trusted lawyer of No Problem Flights S.r.l., who will receive the specific professional warrant to get the rescue, even judicially, of what is due to you as "monetary compensation".


Data Controller is No Problem Flights S.r.l.


Your data could be processed by employees and coworkers of No Problem Flights S.r.l.


Data processing can be made through manual, IT and telematic tools, with the purpose of memorizing, manage and transfer the same data, with logics strictly related to reported purposes, and anyway with appropriated mode to guarantee the safety and the confidentiality in accordance with regulations foreseen by article 32 GDPR.

The website uses cookies. For further information you can refer to the dedicated report, forseen by the current regulations.

We inform you that specific safety measures are observed to prevent the lost of data, illegal and non correct use and non authorised accesses


No Problem Flights S.r.l. Informs you that you have the right:

  • to access - art. 15 GDPR: right to have confirmation that there is a personal data processing that concerns you. In that case to get the access to your personal data and the communication, among following information: processing purposes, categories of personal processed data, addressees of mentioned communicated data, period of data preservation or of used criteria; rights of the person concerned: right to receive information on the personal data source when they are not collected by the person concerned, the existence of an automated decision-making process, included the profiling;
  • of amendment - art. 16 GDPR: right to get, without an unwarranted delay, personal wrong data amendment that concern you and/or the integration of incomplete personal data;
  • to delete - art. 17 GDPR: the right to get, without unwarranted delay, personal data cancellation that may concern you when the data are no more necessary towards their purposes; when you withdraw the consent; you rejected with success to your personal data processing; data have been processed illegally; data must be deleted to implement a legal obligation; the cancellation right doesn't apply if the processing is necessary for the implementation of a legal obligation or for the execution of a fulfilled task in the public interest or to check, practise or protect a right in the legal branch;
  • of processing restriction - art- 18 GDPR: right to get a processing restriction when the person concerned claims the accuracy of personal data; the processing is illegal; when the personal data are necessary to the person concerned to check, practise or protect a right in the legal branch;
  • at the data portability - art. 20 GDPR: right to receive, in structured format, of common and readable use by an automatic tool, personal data that concern him to another controller without obstruction by the controller who supplied them in case the processing is based on consent and on on automated means;
  • of opposition - art. 21 GDPR; right to oppose, in any moment, to the personal data processing that may concern you. The data controller refrains from processing again the personal data but he shows the existence of legal reasons binding to proceed with the processing that prevails on interests, on rights and the freedom of the person concerned or to check, practise or protect a right in the legal branch;
  • to propose a claim to the Antitrust Authority for the personal data protection, Piazza di Montecitorio n. 121, 00186, Roma (RM).

To exercise above mentioned rights, customer can refer to No Problem Flights S.r.l. sending a communication by a registered letter addressed to: S. Sonnino n.8

70121 – BARI

The references of the company are:

Registered office: C. so S. Sonnino, 8 - 70121 Bari

Telephone: +39 0692926826

Fax: +39 06 92912447